Reviews
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A True Gem in Monterey!
07/25/2009My only regret was that i stayed for just one night! this hotel is ideally located at cannery row in monterey, overlooking the water. it was a truly magical visit. ...
My only regret was that I stayed for just one night! This hotel is ideally located at Cannery Row in Monterey, overlooking the water. It was a truly magical visit. The hotel is very clean, and the staff is extremely friendly. The hotel was also very quiet, and was good for a peaceful night. The C Restaurant and Bar, located in the hotel, offer excellent food - although there are many dining choices in the immediate vicinity, the C Restaurant was not a disappointment. I will definitely visit again when my travels bring me to Monterey!
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Very nice
06/12/2009Professional staff, spa-like feel to the hotel and rooms, great attention to the details. the only drawback was the pool was a small strip, only large enough for one ...
Professional staff, spa-like feel to the hotel and rooms, great attention to the details. The only drawback was the pool was a small strip, only large enough for one person at a time to do laps.
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Excellent Hotel with Stellar Service
04/23/2009I recently stayed with this property on a business trip (4/14-21). i'm glad we chose this hotel: the rooms were large in comparison to other hotels, and ...
I recently stayed with this property on a business trip (4/14-21). I'm glad we chose this hotel: the rooms were large in comparison to other hotels, and very comfortable with a fireplace and a separate shower and large tub. Service was amazing: I had to park and retrieve my car with the valet service several times during my trip and it was always there on time with very polite valet employees. Often I had special needs carrying multiple packages and the bellmen were always courteous, quick and helpful. Due to a diligent purchasing manager, the packages I had to FedEx back to my office arrived before I did! The hotel restaurant has excellent food, service and atmosphere (I highly recommend the tuna steak and sauteed spinach). I ordered room service every day for breakfast during my stay and it was always timely and correct. In the little bit of down time I did have, I enjoyed the (very clean!) hotel fitness center or walking along Cannery Row- there is much to see in the area including the Monterey Aquarium. My room was always cleaned very well by housekeeping. Everything was right about this hotel, which was especially important to me as a business traveler on a long trip. I highly recommend it if you are visiting Pebble Beach, or the Monterey area. Its close to both the golf course and the airport as well. Should I return to Monterey for pleasure, I will definitely stay at the Intercontinental (The Clement on Cannery Row).
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good room overall
03/19/2009We got a room here for quite a deal. bed was kind of hard, but then again we have a super-soft bed at home. bathroom is beautiful. not into ...
We got a room here for quite a deal. Bed was kind of hard, but then again we have a super-soft bed at home. Bathroom is beautiful. Not into the euro-modern design, but it is very clean. Love the LCD TV. Even though our room faced the aquarium wall, we could see the back of Doc Rickett's lab and hear the ocean. Loved the location - right in the center of Cannery Row and easy walk to the aquarium. Service was good.
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Disappointing
03/16/2009We booked several rooms for a family get together. after booking our rooms on online travel webaite, we called the hotel to confirm that our room requirements could be met. ...
We booked several rooms for a family get together. After booking our rooms on online travel webaite, we called the hotel to confirm that our room requirements could be met. The person we talked to said it would not be a problem. When we arrived, however, the requests we had made concerning our rooms had not been conveyed to the front desk. When we asked to have one of our party, who had not been given room keys yet, moved to an empty room closer to the rest, they were unable to comply. This room remained empty during our stay so it did not appear to be booked. We found out later that they had reserved this room for one of the members of our party but because of some confusion with their staff and their computer system we did not get the room. On the second day of our stay some of our group was locked out of their room because their keys did not work. The front desk said that their computers showed that the room was empty. The staff offered to bring new keys but never did. Some of our family members were having allergy problems from the pillows and bedding. We did request foam pillows from housekeeping which seemed to help. When we checked out there was also confusion with the charges from the honor bar - one room was being charged for another room's usage. Although the hotel looks nice and new and is in a convenient location, there seems to be a problem with front desk staff.
