Reviews
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horrible service
04/21/2009Snob staff only interested in assisting convention parties, not individual travelers.
snob staff only interested in assisting convention parties, not individual travelers.
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stayed feb26th-mar5th,2009
03/09/2009Best hotel i've ever stayed in! can't say enough good things about the seaport, my son and i went for a long weekend, and the staff from start ...
Best hotel I've ever stayed in! Can't say enough good things about the Seaport, My son and I went for a long weekend, and the staff from start to finish could not do enough to make our stay perfect, they got our tickets to Blue Man, made dinner reservations, and when our flight was cancelled, got our new flights for us and even gave us a discount for the extra night we had to stay. Great rooms with views, room service was fast, would definitely go back, no complaints whatsoever!
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Good but noisy plumbing
01/10/2009Overall nice hotel, but here are the things that make me not to stay there again: -the on-site restaurant was closed for dining, only in room dinning option was ...
Overall nice hotel, but here are the things that make me not to stay there again: -The on-site restaurant was closed for dining, only in room dinning option was available. -The room was nice and we got a room with good views of the water, but the plumbing noise (water flushing, draining,showering) from adjacent rooms was very disturbing specially at night time. - The bed sheets were not fitted, so they kept slipping off the mattress.
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Terrible Stay. Would Never Go Back...
12/19/2008The quality of the room was not like a four star hotel at all. staff was really not that friendly at all. they charged an extra fee for parking that ...
The quality of the room was not like a four star hotel at all. Staff was really not that friendly at all. They charged an extra fee for parking that was I believe $29 that was not told to us at until the very end. I wouldn't have minded being charged the extra fee if we had been told about it in the beginning. They were doing work near the lobby and it was incredibly loud. You had to practically scream to be heard. This was being done right near the restaurant. Of course they were still going to charge us full price for the food even though we would have been eating in a very uncomfortable setting... So, we had to go out to get food and it was cold. No breakfast places within walking distance. It was very annoying. If we had known that they were doing work and it was going to be so uncomfortable staying there, we would have stayed somewhere else. But, of course, they don't tell you that when you are calling them to make the reservation at FULL PRICE... Overall, I am VERY unhappy with the stay. I would never go back.
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""Service Inclusvie"" pros and cons
08/18/2008Overall, our stay at the seaport was pleasant and enjoyable. the only issue i had with the service may have been related to their ""service inclusive"" poilcy. for those that ...
Overall, our stay at the Seaport was pleasant and enjoyable. The only issue I had with the service may have been related to their ""service inclusive"" poilcy. For those that do not know what this means, it simply means that tipping is not required as the ""tip"" is already included in your bill. I can see this as a plus for the hotel in that their staff should be able to concentrate more on their quality of service instead of worrying about whether or not they will make their tips. However, this can also develop a culture of laziness and inattentiveness with the staff since they know that they will always make their tips; therefore, preventing them from working hard to earn them. Neither way is perfect; but, if any hotel adopts this policy then it should be more vigilant in assuring that their staff does not start to resemble the latter. In our case it was our experience in the bar/lounge where we dropped in to get a light dinner after we checked in. We had to chase down our server for almost every need from getting meuns to paying the check. On a positive note the front desk and front door staff in general was very pleasant, professional, and efficient. I will give the benefit of the doubt that our experience in the lounge was the exception far more than the rule.
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