Important Hotel Information
- Please be advised that the self parking charge is 15 per night, valet is 20 per night.
Hyatt Regency Jacksonville Riverfront
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from $79.21 USD
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Reviews
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Extremely Pleased
06/18/2009My boyfriend and i stayed for 4 nights about a month ago. we had a wonderful time. the hyatt is just minutes away from a charming shopping/eating/live outdoor ...
My boyfriend and I stayed for 4 nights about a month ago. We had a wonderful time. The Hyatt is just minutes away from a charming shopping/eating/live outdoor music area. It is right on the river so the views are spectacular. The room was gorgeous and extremely comfortable. The room service is fast and delicious. We'll definitely stay again!
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Extermely disappointed
12/03/2008I reported several problems that arose from our stay at the jacksonville hyatt and was directed to send an email outlining the issues: we arrived at the hotel to find ...
I reported several problems that arose from our stay at the Jacksonville Hyatt and was directed to send an email outlining the issues: We arrived at the hotel to find that the published weekend rate for this facility was cheaper than the rate we were charged by online travel website. We booked the hotel based on the availability of a heated pool and whirlpool. After checkin, we visited the pool area to discover that the pool heater was broken and the whirlpool heater and jets were also broken. I called the front desk to report this and asked for assistance. None was offered, nor was any explanation given regarding when the facilities would be repaired and ready to use. We were not advised upon arrival that the pool and whirlpool were broken. Our room was stripped of all toiletries, coffee prepararations, etc. When I drew a bath for my child, the tub water had black mold from the spigot. The room was not properly clean or ready for guests. Like the pool and whirlpool, the ice maker on our floor was broken. Again, I contacted the front desk and was given two options: receive ice from room service for a charge, or go to another floor. This was sold to me as a 4 star accomodation. This place was a not a 4 star.
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Did not meet expectations
11/13/2008The staff member for checkin was very friendly and set the stage for what i hoped to be a good experience. however, the sofa and the carpet in the executive ...
The staff member for checkin was very friendly and set the stage for what I hoped to be a good experience. However, the sofa and the carpet in the executive room were stained and when I removed the cushions to setup up the kids bed, there was a pair of worn socks. When I pulled the bed frame up, there was several food wrappers underneath. The king bed was obviously in need of replacement as I rolled to the middle when I got in bed. I read some negative reviews before I booked the hotel, but was hoping they were isolated cases...not for me. For the cost, it was very disappointing. We checked out the pool and found it to be too cold to swim.
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Don't try to get to the airport from this hotel
08/14/2008This is the only major hotel in a metropolitan area that i know of that does not have some kind of scheduled airport shuttle service available. there is taxi service ...
This is the only major hotel in a metropolitan area that I know of that does not have some kind of scheduled airport shuttle service available. There is taxi service and a shuttle service you can reserve, BUT, the price depends on how many peple you can round up to accompany you! The rooms are confortable but the food is poor. Service is helpful.
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Try another place
07/02/2008Not great at all for the money. room was dirty and it had a weird smell.
Not great at all for the money. Room was dirty and it had a weird smell.
