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Extended Stay America Phoenix-metro Center

Extended Stay America Phoenix-metro Center

11211 North Black Canyon Highway
Phoenix, AZ US 85029 Map It
Phoenix :Phoenix

Reviews

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  • False Advertising

    11/02/2009

    The features tab on travelocity says that this hotel has a "complimentary breakfast". imagine my surprise when i arrived & found my self in a smoking room (i ...

    The features tab on Travelocity says that this hotel has a "complimentary breakfast". Imagine my surprise when I arrived & found my self in a smoking room (I requested a non-smoking room), with no complimentary breakfast & the room was very dirty/smelly (obviously). When I called to complain to the front desk, I was told they are booked full & cannot move my room for me. The beds were VERY uncomfortable as well. I will never stay at this hotel again.... oh, and Travelocity/the hotel should make sure they list their features/ammenities correct.

  • Not as advertised

    10/31/2009

    The hotel description, says "non-smoking" under hotel amenities and under dining options it says, 'complimentary deluxe breakfast buffet'. when my daughter called travelocity to complain about a ...

    The hotel description, says "Non-Smoking" under Hotel Amenities AND under Dining Options it says, 'Complimentary Deluxe Breakfast Buffet'. When my daughter called Travelocity to complain about a room that smelled of tobacco smoke, was not very clean and did not offer the breakfast buffet, she was told that I had booked a smoking room and there was no breakfast offered. She talked to the staff first and was told there were no other rooms available. Why did you tell my daughter that I had booked a smoking room for her and that there was no breakfast buffet? Their site clearly states NON SMOKING AND BREAKFAST BUFFET INCLUDED. BOTH TRAVELOCITY AND THIS MOTEL ARE AT FAULT. Here is the webpage: http://travel.travelocity.com/hotel/HotelDetail.do?Service=TRAVELOCITY&tab=features&propertyId=17313&source=MTS

  • Save your money!!!

    03/24/2009

    This hotel is in a very bad neighborhood. it is actually a motel and people live there. the cops showed up 2 of the 3 nights i stayed there for ...

    This hotel is in a very bad neighborhood. It is actually a motel and people live there. The cops showed up 2 of the 3 nights I stayed there for domestic disputes next door. I have seen cleaner outhouses than this bathroom. I really wanted a hotel with a pool. This pool can barely fit more than one person and is in a shaded area. Pay a little more and stay somewhere nicer.

  • vacation stay

    06/04/2007

    The room was okay..nice kitchen area, but was not too impressed with the housekeeper pounding on the door beginning at 8am the day of checkout to see if i ...

    The room was okay..nice kitchen area, but was not too impressed with the housekeeper pounding on the door beginning at 8am the day of checkout to see if I had left yet. She continued on a 30 min frequency until checkout time.

  • So-So

    04/19/2007

    Accomodations are average at best. staff is helpful. neighborhood is not good, and the hotel is somewhat hard to find.

    Accomodations are average at best. Staff is helpful. Neighborhood is not good, and the hotel is somewhat hard to find.

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