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STAY SOMEWHERE ELSE!
08/02/2008I went to this hotel in july 2008 to attend a police convention that was held there in the adjacent building. i have never in my life stayed at such ...
I went to this hotel in July 2008 to attend a Police convention that was held there in the adjacent building. I have never in my life stayed at such a terrible hotel. Several weeks before we arrived, I was contacted by the show host who said he was checking our reservation becasue he had found out there were some "issues" with the new owners of the property (Kronoshotels.com). We then called directly and found out that in fact our reservation had been fouled up. With that corrected, I asked the gentleman I spoke with about the hotel and amenities. He bragged that they were getting all new bedding and it would be installed by the time we arrived. Ha ha ha... Well, one of our rooms looked like a crime scene. Really. The rug smelled of something foul in the corridor, none of the ouside "secure" doors locked, No internet, No pool (looked like "milk"), the fitness center had non-working equipment, No lounge, the restaurant was only open for breakfast and closed at 9:00 AM (yes, I said 9;00 AM, and 10:00 AM on the weekend). When I brought our complaints to the "corporate" guy on premise "Gus", he said that the hotel did not advertise these ameneties and tried to belittle me and my complaints. He did comp us one night (we were there for four), I wish I had found the Marriott out back next to the convention center. I would have gladly paid more to stay ANYWHERE. Furthermore, I also observed this same "Gus" yell at another customer and seriously questioned the decision of the convention host for us to stay there. Well, never again!
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Rent a larger Car
10/17/2007I traveled to louisville on business, we have a traditional hotel that we stay in that was booked. i personally went through 3 rooms, one that was occupied by another ...
I traveled to Louisville on business, we have a traditional hotel that we stay in that was booked. I personally went through 3 rooms, one that was occupied by another person, and another that was filthy. To endure the night we made a trip to the local pharmacy and purchased Lysol, and personal pillows for the bed. It was one of the worst hotels that I have ever stayed in. The sad part was that the cost was the same as other, better hotels that I have stayed in Louisville. Security was lax at best, staff (before talking to the manager) was rude, and the entire place was disgusting. If you can find another hotel, do so, even if it requires a longer drive. Or rent a mini van and sleep in it instead.
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Film fest weekend
08/25/2007Room was ready when we arrived,front desk clerk was very friendly and the whole check in was fast.had a nice double room was clean and situated on the ...
Room was ready when we arrived,front desk clerk was very friendly and the whole check in was fast.Had a nice double room was clean and situated on the main floor.The conference area was nice and organized.The only draw back that I ran into was there were no ashtrays in a smoking room..but that was just minor.Basically a nice stay and would stay again...
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POOR
05/31/2007We arrived at 11:30 and the room wasn't ready, no problem, but when we came back at check in, the room wouldn't be ready for ...
We arrived at 11:30 and the room wasn't ready, no problem, but when we came back at check in, the room wouldn't be ready for another hour...4pm. Received no compensation for the inconvenience. Dirty hotel, fuzzy cable, not a secure building, poor customer service.
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On the way to Lexington.
05/04/2007Hotel desk gave us a room that in far upper corner, a long way from restaurant even though hotel was nearly empty. had to buy breakfast, but it was a ...
Hotel desk gave us a room that in far upper corner, a long way from restaurant even though hotel was nearly empty. Had to buy breakfast, but it was a great buffet for the price. Room was clean and comfortable.
