Reviews
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Comfortable with friendly staff
04/13/2009Stayed here the staff was very helpful and friendly. room very clean and comfortable.
Stayed here the staff was very helpful and friendly. Room very clean and comfortable.
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Worse Experience Ever
02/07/2008Overall, my room was clean and newly renovated. however, i found myself in "the twilight zone" soon after my stay. they agreed to split the charges and place half on ...
Overall, my room was clean and newly renovated. However, I found myself in "The Twilight Zone" soon after my stay. They agreed to split the charges and place half on my co-workers credit card and the other half on my credit card. We both received receipts upon checkout, which had the correct charges; however, when I received my credit card statement they charged my card twice (on two different dates). I talked back and forth to them and their corporate office but they failed to admit fault or refund my money. They claimed that they only charged me and I would have to get my co-worker who shared the room to contact them to authorize the removal of this amount, so they can place that half on her credit card. HOW CRAZY DOES THAT SOUND?! They pretended not to have her contact information although I stood right there when she gave them all of her information plus her credit card--not to mention she received a receipt from them. I eventually, filed a formal complaint with the Better Business Bureau and they still responded that they stand by their decision not to refund my money. I was furious because by then I had my credit card statement and my co-workers statement to prove that we were both charged. After threatening to seek legal action, they finally removed the charges from my account. I WILL NEVER STAY THERE AGAIN. They are incompetent with extremely poor customer service. They refused to admit fault, kept making up excuses for why I was charged twice, and were determined to make me pay for their mistake. I was extremely disappointed and would never recommend this hotel for that reason alone.
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Oh man
10/12/2007We had a lovely view of the a/c units out the window, and a remote control that no matter what button you pushed would only change the channel down ( ...
We had a lovely view of the a/c units out the window, and a remote control that no matter what button you pushed would only change the channel down (big inconvenience). You would think for a $*/night hotel, they would have a remote that worked and free parking. Very disappointed and definitely would not stay here again. Stayed in a Comfort Suites on the way for $80/night which was a lot nicer.
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My room was fine, but...
09/21/2007My room was fine, but you might not be so lucky. the hallway in other areas of the floor where i stayed weren't clean and smelled quite bad. also: ...
My room was fine, but you might not be so lucky. The hallway in other areas of the floor where I stayed weren't clean and smelled quite bad. Also: my room commanded a view of the atrium, with no exterior views. I didn't know this was a possibility, and certainly wouldn't have chosen it had I known.
The staff wasn't rude, but they weren't helpful either. I was struggling with more than usual baggage when I checked in, but no one at the door offered to help me. I was given poor directions to my room (don't laugh?it's a very large facility!), told there was no drugstore within walking distance when there was, didn't get more coffee or bottled water in my room after the first night, had to pay for slow internet service in my room...these are not terrible things, but at the price, I think a traveler should expect the niceties to all be in place. And had I been unlucky enough to have a room in the dirty areas...
I can't recommend this hotel to people visiting Birmingham. -
STAY AWAY
09/05/2007I booked this place with an expectation that at close to $* per night that i would get quality on par with the price. in reality this hotel is poorly maintained ...
I booked this place with an expectation that at close to $* per night that I would get quality on par with the price. In reality this hotel is poorly maintained and dirty. There are groups of people who like to hang out in the atrium until 230 AM and the sound will actually carry all the way up to the 16th floor. The room was at the level that I would expect at Motel 6, which is a disapointment when you consider the costs. The room had furniture that looked as if it had been in the room since the opening of the Hotel over 30 years ago and it was in the expected condition, scuffed and shabby looking. The bathroom floor looked very dirty and nasty, and it was obvious that the hotel has only had minimal updates since it opened decades ago. The reason this place is so disipointing is that you expect far more from a hotel of this chain, and to be blunt, you get far less than cheaper hotels here. For this price, I will either stay at the Marriot or the Galleria next time I am in Birmingham, If I want something on parr with this hotel as far as quality, I'll save money and stay at a motel. After staying here I felt incredibly cheated, fortunately I was fortunate to have decent company otherwise, the stay would have "sucked"...I will never stay here again.
