Important Hotel Information
- All Marriott Brands in North America, with the exception of Marriott Vacations Club International, have a smoke-free policy. Guests are permitted to smoke in designated areas outside the building.
Residence Inn by Marriott Minneapolis Downtown City Center
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from $109.00 USD
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Reviews
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Could Have Done Better
09/12/2007The room was nice, but the customer service at this hotel was lousy. what i paid for it, i could have stayed at the hilton or radisson which offered the ...
The room was nice, but the customer service at this hotel was lousy. What I paid for it, I could have stayed at the Hilton or Radisson which offered the same rate and I will next time. The staff here is so concern about watching out for undesirables that they lack any friendliness. For example, when I came into the lobby, staff would be behind the counter. I did not once hear, "Good Morning," "Good Evening," or even "Hi." Also, there is a hold put on credit cards (even if prepaid reservations like mine) for "incidentals." There is no mention on the amenities description regarding this. I found out about this when I checked in. What is even more ridiculous was when I asked how much would be held, I was told, "well, it depends. Maybe around $* or $* bucks." I don't know about anyone else, but I take my money (including my credit cards) seriously. I asked to speak with the manager which was a waste of time. When I got to my room, I discovered that I was given a room overlooking the parking garage and with the air vents for the hotel right in front of the window. Was this done on purpose? I don't know. This was my first and last time staying at a Marriott hotel. As I said before, for the rate at this place, you can stay at the Raddison or the Hilton which is about the same.
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