Reviews
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BAD SERVICE
12/08/2007We decided to extend our stay but when we first checked in, the young lady at the front deck did not properly record our payment. so we were told we ...
We decided to extend our stay but when we first checked in, the young lady at the front deck did not properly record our payment. So we were told we never paid. Before they could reach her, the manager questioned our integrity and told us we needed to pay or get our stuff out of the room. After the young lady explained what she did wrong, the manager never apoligized. This was very embarrassing to me and my family. The only reason we stayed another night was due to other family members paying for their rooms in advance.
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BAD HOUSE CLEANING
12/08/2007On the second day of our stay, our room did not get cleaned. when we called the front office we were told they were short on staff. even after we ...
On the second day of our stay, our room did not get cleaned. When we called the front office we were told they were short on staff. Even after we explained we had infants and toddlers in the room, they never came to rectify the problem.
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Okay stay
08/05/2007Easy access from interstate 10. standard room; good service. pool was closed for chemical treatment. okay; nothing special.
Easy access from Interstate 10. Standard room; good service. Pool was closed for chemical treatment. Okay; nothing special.
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incompetent
04/06/2007The two girls in the (when the supervisor wasn't there) - couldn't take care of upgrading an unused t-mobile account by themselves. - talked down about other customers while ...
The two girls in the (when the supervisor wasn't there) - couldn't take care of upgrading an unused t-mobile account by themselves. - talked down about other customers while I was listening.- interrupted check-ins and other front office business with other business and didn't process people in the order they came in. Internet service should be included standard.
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