Reviews
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Better than expected!
08/18/2008After reading the other reviews i was very pleasently surprised at how wonderful the hotel was. our group had 2 rooms, both very spacious and clean. the room decor was ...
After reading the other reviews I was very pleasently surprised at how wonderful the hotel was. Our group had 2 rooms, both very spacious and clean. The room decor was funky and fun and added to the excitement of our trip. Also, there were stereos in both rooms which was a nice touch. The lounge chairs and ottoman were very comfortable to relax in. I normally don't sleep well away from home but I found the beds to be extremely comfortable with crisp white sheets. The bathroom was sufficient with good water pressure and plenty of hot water in the shower. The weather was quite warm and the air conditioner worked just great. The front desk associates where all very kind, helpful and full of smiles. We needed a repair to my mom's wheel chair and within an hour the gentleman in the maintenance department had it repaired and returned to our room. That was above and beyond his call of duty! We enjoyed breakfast at the hotel twice and the food was great and reasonabley priced. Room service was quick and efficient. I haven't one complaint about this establishment. The only downside to the area was that the closest subway was a bit of a walk with one of our group being in a wheelchair.
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frustrating and disappointing
06/24/2008When i made my reservation online i requested a foam pillow (i am allergic to down) when i arrived the whole room was full of down pillows, i called the ...
When I made my reservation online I requested a foam pillow (i am allergic to down) when I arrived the whole room was full of down pillows, I called the front desk to request a change and was told that housekeeping was closed. I stripped the bed myself and spent the night using the two towels from the bathroom as sheet and pillow. Also I added a friend to the reservation and he was given a key by front desk staff as I requested, two days later his key was demagnetized when he requested that it be remagnetized the front desk staff had no record of him and refused to reissue the key until my return. My friend had to wait in the lobby until I made it back to the Rouge. The front desk person simply said that is was not her fault, because she was not the person who added my friend to the reservation. Earlier that day I had called from a meeting to add a second friend to the reservation, the front desk person asked me a series of inane questions to verify my identity , questions that could reasonably be answered by anybody via a good guess. The security measures were superfluous.
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Fantastic value!! Wonderful staff!
04/02/2008This hotel was a total find. price was right, staff was extremely kind and helpful. location is not super close to metro, but within an easy 5-10 min walk. ...
This hotel was a total find. Price was right, staff was extremely kind and helpful. Location is not super close to Metro, but within an easy 5-10 min walk. We had a 3 year old and a wheelchair-bound family member and had no problems getting around. Rooms were really large and recently updated. In-room honor bar and fridge had all sorts of goodies...candy, munchies, soda, beer, wine...pricey, but available if you're desperate! Restaurant and room service menu is pretty limited but the food is great and the service is outstanding. Area is very safe, we felt comfortable out at night. 20 minute walk to White House on first night...gorgeous! This is not a 5 star hotel, it's not brand new, it doesn't have every available amenity. But it is perfect for travelers looking for a clean, safe, friendly inexpensive place to stay while visiting D.C. We totally enjoyed our stay at the Rouge and would definitely stay here again.
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great
04/01/2008Interesting and ...
interesting and unique
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Pictures are deceiving
02/27/2008We were disappointed!! i've stayed at kimpton hotels before, and the rouge wasn't even close to what i expected. the hip decor is a thin, cheap veneer that ...
We were disappointed!! I've stayed at Kimpton Hotels before, and the Rouge wasn't even close to what I expected. The hip decor is a thin, cheap veneer that looks good in pictures but doesn't deliver in person. The room was OK, but the bathroom wasn't clean enough. The continental breakfast was gross. The staff did the bare minimum to be of service. I wouldn't recommend this hotel.
